Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Survice@getsurved.com. Please note that returns will need to be sent to the following address: 

10380 SW Village Center Dr. Ste 265, Port St. Lucie, FL 34987


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Survice@getsurved.com.

Return, Exchange & Store Credit Policy

All sales are final. We do not offer refunds under any circumstances. Approved returns are eligible for store credit only, issued at our sole discretion.

Defective Items
Items must be reported as defective within 30 days of delivery. “Defective” refers strictly to manufacturing faults and does not include damage caused by wear and tear, misuse, improper care, or normal fading/shrinkage. If approved, we will offer a replacement if available; otherwise, store credit will be issued.

Return Eligibility Requirements
To qualify for a return, exchange, or store credit, items must be:

  • Unworn, unused, and unwashed
  • In original packaging
  • With all original tags attached

Any item that shows signs of wear, damage, alterations, stains, or odors (including but not limited to deodorant, perfume, cologne, smoke, or detergent) will be rejected and returned to the customer at their expense.

We reserve the sole right to determine whether an item qualifies as defective or eligible for return.

Shipping Fees & Responsibility
Customers are fully responsible for:

  • All return shipping costs
  • Any re-shipping fees for exchanges or replacements

Original shipping charges are non-refundable and non-creditable.

We are not responsible for lost, stolen, or damaged return shipments. We strongly recommend using a trackable and insured shipping method.

Exchanges
Exchanges are not guaranteed and are subject to product availability. If the requested item is unavailable, store credit will be issued.

Non-Returnable Items
The following are final sale and not eligible for return, exchange, or store credit:

  • Items marked “Final Sale”
  • Gift cards
  • Promotional or discounted items (unless defective)

Chargebacks & Disputes
By completing a purchase, you agree to this policy. Any chargebacks or payment disputes filed in violation of this policy may result in order cancellation, account restrictions, and/or denial of future purchases.

*There will be a 15% restocking fee before any credit is issued and credit will not include shipping.*